Everything you need to know

We are sorry!

That’s why you can always return or exchange with us. You can get something else right away or sometime later.

Exchange Policy

  • Returns & exchange are only possible with clothing and NOT with accessories ( makeup, perfumes, skin & body care, jewelry, hair accessories & shoes).
  • Fill in the return/exchange form online or contact us through social media or whatsapp, not later than 4 days after delivery. If the 4 days are passed, items cannot be returned or exchanged.
  • Items that are damaged, stained, or creased with make up cannot be returned or exchanged.
  • Items purchased on our sale page or during a sitewide sale are not eligible for returns.
  • Items without labels cannot be returned or exchanged as well; ALWAYS keep the labels on.
  • Items can only be exchanged 1 (one) time.
  • Items can be returned at our drop off address or items can be picked up if you order something new immediately (no delivery fee for new exchange order).
  • Returns that are not exchanged with a new order can only be dropped off by the customer at our drop off point and you will receive an online coupon with the amount of your item, that can be used later (delivery fee will be calculated for new exchange order).
  • We take up to 24 hrs. to make a coupon for you; with that coupon you can place another order to exchange the faulty order.
  • If the amount of the exchanging order is more than the previous order/coupon, the remaining amount will be charged at delivery of the new item.

Money Return Policy

  • Returns & exchange are only possible with clothing and NOT with accessories ( makeup, perfumes, skin & body care, jewelry, hair accessories & shoes).
  • Fill in the return/exchange form online or contact us through social media or whatsapp, not later than 24 hrs. after delivery.
  • Items that are damaged, stained, or creased with make up cannot be returned for money back either.
  • Items purchased on our sale page or during a sitewide sale are not eligible.
  • Items without labels cannot be returned for money back  as well; ALWAYS keep the labels on.
  • Items can only be returned 1 (one) time.
  • SRD 50,- WILL BE DEDUCTED AS ADMINISTRATION COST.
  • WE DON’T GIVE CASH BACK, BUT YOUR MONEY WILL BE TRANSFERRED TO YOUR BANK ACCOUNT.
  • ALL MONEY BACK ORDERS SHOULD BE RETURNED AT ONE OF OUR PICK UP POINTS IN 4 DAYS.
  • Orders returned after 4 days will not get their money back and can also not be exchanged.
  • We take up to 14 business days to transfer the money back to your account.

Fill in the form te request a return/exchange:

Name (required)

Email (required)

Order number (required)

Order date (required)

Delivery date (required)

I'm returning because... (required)
Doesn`t fit meLooks different in realOrdered more than one sizeReceived incorrect itemNot happy with the qualityDoesn`t like it

How many items do you want to exchange/money back? (required)

Enter the product codes of all the items you want to exchange/money back (required)

I want to

Will you drop off the items or should the items get picked up (pick up not possible for money back)? (required)

(required)

(required)

(required)

(required)

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Eunoia

Your fashion & lifestyle hub.



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